Repair Request Use the form below to pre-register your repair in our system. Once submitted, you will be given further information and instruction for your repair. If you have any questions regarding the process, please contact us. We're pleased to announce that you can pre-pay for your repair with a Credit Card or PayPal. Please note that in most cases, you are paying for the minimum bench rate, and additional charges may apply after equipment evaluation. Since you are logged in, we're going to auto-fill your contact information. You may override the information by editing below. This will NOT update your stored account. You can update your profile here.Would you like to create an account to store your contact information?*If you already have an account, please login below. Yes No Username* Password* Enter Password Confirm Password Client DetailsCompany Name* First Last Billing Address* Street Address Address Line 2 City AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Return Address* Same as Billing Address Street Address Address Line 2 City AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Daytime Phone*Cell PhoneEmail* Enter Email Confirm Email Repair HandlingIs this a warranty repair? Yes No Don't Know Please be aware that warranty claims only cover manufacturer defects. For details, consult the warranty documentation for your product.If the problem is found to not be covered under the manufacturer's warranty, our standard rates will apply. If the repair is not covered under warranty and you choose to not have the unit repaired, a $55 diagnosis fee will apply. A dated receipt showing the unit's serial number is required for all warranty repairs. If you have an electronic copy, it may be attached and uploaded at the bottom of this form.Payment Method* Pay Now with Credit Card Pay Now with PayPal Pay Later (In-Person, By Phone, Credit Card, Check, Money Order) Warranty Repair (Attach Purchase Receipt) Enter your credit card information below. The expiration and CVC fields are on the right side of the text box below.Credit Card*Please check your Stripe API Settings. Click the "Connect with Stripe" button to use Stripe. If you can pay now, please select one of the Pay Now options. Use this Pay Later option only if one of the listed method applies. Note that we may not begin your repair until payment is received. PO or Reference NumberIf you have a PO or Reference Number you would like to associate with this Repair Request, please enter it here. How are you getting the equipment to us?* Drop-off Ship-in BEL Pick-up We will bill a pickup fee based on your location. How are we getting the equipment back to you?* Pick-up Return Ship BEL Delivery Since we don't know the size and weight of your item, we will bill you return shipping after completion. Alternatively, you may include a return shipping label and no additional handling or shipping fees will be charged. We will bill a delivery fee based on your location. Equipment DetailsManufacturer*Please choose...BoseBSS AudioCommunityCrown AudiodbxDigitechEikiHarmon-KardonInfinityJBL ConsumerJBL ProKV2 AudioLexiconMcIntosh LaboratoryQSCRaneSoundcraftTascamYamaha ProYorkvilleOtherIf brand is not in list, please select OTHER.Is this a BSS Audio Soundweb Original "Green" (sw9008iis, sw9016, sw9026, sw9088iis, sw9010, sw3088)?* YES NO If YES, we will bill the required $360 pre-authorization amount for any repair. If only standard updates are required, we will issue a refund or credit. If NO is selected, and additional repairs are required, we will bill the balance. This may delay repairs. Other Manufacturer* If above is marked OTHER, specify the brand below.Model* Coupon Code? Estimated Repair Total $0.00 This does NOT include return shipping if required. We recommend you include a pre-paid return label. Otherwise, we will invoice you the return shipping amount upon completion. Serial Number* If S# is not legible or if you can't find it, enter NONE.Problem Description*In a few words, briefly describe the problem. Please Check All That Apply Problem occurs all of the time Problem occurs some of the time Problem occurs randomly Problem has only happened once Problem occurs after the unit has been powered on for some time Problem occurs when unit is turned on or during boot Problem is audible or visible Problem is with input(s) Problem is with output(s) There has been a power related incident (lightning, storm, spike, outage, etc) Problem DetailsIf necessary, please provide any additional details. File UploadPlease attach purchase receipt or any additional documentation, photos of problem, programming files, etc as necessary. Drop files here or Select files Max. file size: 15 MB, Max. files: 5. You will be directed to PayPal to complete your online payment. CommentsThis field is for validation purposes and should be left unchanged.
